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FAQ

We try to be as helpful as we possibly can, if your question isn’t answered here our very sparkly team will be only too happy to help. Just pop us an email at: heretohelp@svpjewellery.com

How long will it take for an adjustable ring to come back into stock?

We try to have all your favourite adjustable rings in stock all the time, but some of our rings have a very high demand, so we organise monthly deliveries from our artisans in India. If there is something you’d like please use the email notification option on the product page and you will be notified when it comes into stock again.

If the item is available for 'Pre-Order' you will be able to purchase the item as normal, and it will be delivered to you on the date shown on the product page. This is usually within 2-4 weeks. 

Where is my order? 
If you haven’t received your order within the proposed delivery time, please feel free to contact us at heretohelp@svpjewellery.com for more information.
 
Am I able to change my order once it has been placed? 
It is possible to amend your order if you contact us within one hour of the order being placed. After one hour we will not be able to amend or cancel your order. 

Am I able to cancel my order? 
Unfortunately it is not possible to cancel your order once it has been placed. Please await delivery and then return your item(s) to us in their original packaging for a full refund.
 
There is an item missing from my order
Please contact heretohelp@svpjewellery.com for more information. Pease note some items may be posted separately. You will be contacted beforehand if that is the case. 

I have received the wrong order
Please email heretohelp@svpjewellery.com  to inform us of the error, then return your incorrect item back to us in its original packaging using the return information on our returns and refunds page.

What payment methods do you accept? 
We accept all major credit and debit cards, PayPal and Klarna. You can find out more about Karna here https://svpjewellery.com/pages/welcome-to-klarna

How do I redeem the welcome discount code?
You must first sign up to our mailing list. (Please use the form in the website footer or the pop up to receive your code.) You can then apply the code to your basket at checkout.

Which items am I able to use the welcome discount code for?
The welcome discount code is for first time customers, and applies to all collections, with the possible exceptions of external collaborations. Any exclusions will be clearly shown.

I haven't received my welcome discount code
Please ensure you have signed up to our mailing list, and check that you haven't previously joined the mailing list prior to now. If you have trouble joining the mailing list or receiving the code please email hello@racheljacksonlondon.com.

Is there a time limit on when I can use my welcome discount code? 
There is no time limit for the welcome discount code, but you may only use the code once. Please note some collections may be excluded from the discount.

I have a different promotional offer, how can I use it? 
It can be applied at checkout for the purchase specified items

 

 

 

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